Last updated: 24th May 2018
Who we are
Cookies and other related technologies
Broadly speaking, our Services benefit from three core categories of Cookies:
These small pieces of information allow us to identify the nature of your device, so we may optimize our online experience. These are things like how we change the display of images so that they fit correctly on your screen. It also includes our ability to understand whether you are ‘logged in’ to our services or not, so we can provide access to specific parts of our online services that reflect that. Without these cookies, our services would simply not work.
When someone visits www.therattle.com we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
We may also use pixel tags (which are also known as web beacons and clear GIFs) on our website to track the actions of users on our websites. Unlike cookies, which are stored on the hard drive of your computer or mobile device by a website, pixel tags are embedded invisibly on webpages. Pixel tags measure the success of our marketing campaigns and compile statistics about usage of the website, so that we can manage our content more effectively. The information we collect using pixel tags is not linked to our users’ personal information.
If you are inside one of our Rattle facilities, you may benefit from our free Wi-Fi. If so, when you log on to The Rattle Wi-Fi, we may collect data about:
a) your device;
b) the volume of data which you use;
c) the websites and applications which you access; and
d) your usage by access time, frequency and location.
As part of the registration process for joining The Rattle, alongside other forms of ‘keep in touch’ or ‘keep up to date’ signup forms located on our websites, we collect basic personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don't rent or trade email lists with other organisations and businesses.
We use a third-party provider, MailChimp, to deliver the majority of our email communications. At times, we manually create and send emails in a similar fashion. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer Chris Howard on email@example.com.
Attending Events & Tickets
At The Rattle, we often host community related events which are, on rare occasions, open to the general public. Sometimes these events are free, and sometimes they are not. In all cases, they are ‘ticketed’ – meaning we record who is attending in the form of a registration or ‘ticket’. When you purchase a ticket (or tickets), merchandise, membership or gift voucher(s) through The Rattle – either directly or through a third-party service like Eventbrite, your name, address data, email and contact number will be stored in our in-house system. Due to the nature of where The Rattle is located, we may only sell or distribute tickets to those who supply this information. This is largely for security and sire safety regulations placed upon us by good practice, and the Landlord. Please be assured that we do not share your personal details with any other company without your consent.
The term ‘Third Parties’ sucks. So, let’s get very specific.
We never share any of your details or information with *any* third party. It is core to our culture and ethos that The Rattle is a safe and secure environment to ‘be oneself’.
But where this becomes slightly more problematic is when we use external companies to help with some of our operations. For example, when working with a partner or sponsor to an event, they may request aggregated statistics or anecdotal feedback on the event’s performance. We will never however share any personal information or be specific to any individual regarding these data. If ever this change, you will be asked explicitly and directly beforehand.
Access to information
You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer Chris Howard at firstname.lastname@example.org
Changes to this Privacy Notice
If you wish to contact us for any reason, please do reach out at email@example.com or pay us a visit at:
The Rattle @ Tobacco Dock